Return & Refund
Return & Refund Policy - CozyLivingMartShop
At CozyLivingMartShop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward return and refund policy to ensure your shopping experience is hassle-free.
Return Policy
We accept returns within 30 days from the date of delivery. If you’re not completely satisfied with an item, you can return it for a full refund or exchange. Please note the following guidelines:
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Eligibility for Return:
- The product must be unused, undamaged, and in its original packaging.
- The item should be in the same condition as it was when it was received.
- Returns must be made within 30 days of delivery. After 30 days, returns will not be accepted.
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Non-returnable Items:
- Certain products are not eligible for return due to hygiene or safety reasons, such as opened cleaning supplies, personal care items, and consumables.
- Please refer to the product description for details on non-returnable items.
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How to Return an Item:
- To initiate a return, please contact our customer service team via email or the contact form on our website.
- You will be provided with a Return Authorization Number (RAN) and instructions on how to send the item back.
- You are responsible for return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect item received).
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Return Shipping:
- Please pack the item securely in its original packaging and include a copy of your receipt or order confirmation.
- Ensure that the item is returned with a trackable shipping service. We recommend using a service that offers insurance and tracking, as we are not responsible for items lost during return shipping.
Refund Policy
Once we receive your returned item, we will process your refund. Please allow 7-10 business days for your refund to be credited to your original payment method after the returned item is received and inspected.
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Refund Processing:
- Refunds will be issued to the original payment method used for the purchase.
- If the item is returned in a non-resellable condition (e.g., opened, damaged, or missing parts), a partial refund or store credit may be issued instead of a full refund.
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Exchange Option:
- If you prefer to exchange an item, please let us know during the return process. We will process your exchange as soon as we receive the returned item, and we will ship out the replacement as soon as possible.
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Shipping Fees:
- Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
- If you received free shipping and the value of the returned item reduces your order total below the free shipping threshold, the cost of shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund as soon as possible, and you will not be responsible for return shipping costs. You may be asked to provide photos of the damaged or defective item to help us resolve the issue quickly.
How to Contact Us for Returns and Refunds
If you have any questions about our Return & Refund Policy, or if you need assistance with a return, please feel free to reach out to our customer service team. We are here to help!
Thank you for shopping at CozyLivingMartShop! We are committed to making your experience as enjoyable and convenient as possible, and we want you to be completely satisfied with your purchase.
