Shipping Policy
Shipping Policy - CozyLivingMartShop
At CozyLivingMartShop, we are committed to providing a seamless and efficient shipping experience for all our customers. This Shipping Policy outlines how we process, ship, and deliver your orders, ensuring you receive your products in a timely manner.
Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 3:00 PM (local time) will be processed on the next business day.
- During peak seasons (such as holidays or special promotions), processing times may take a bit longer. We appreciate your patience during these times.
Shipping Methods and Delivery Time
We offer several shipping options to meet your needs. Delivery times are estimates and may vary depending on your location and shipping method selected.
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-4 business days.
- Express Shipping: Typically delivered within 1-2 business days.
Shipping times may be affected by external factors, such as weather conditions or delays at shipping carriers.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method you choose, and your delivery address. You can view the exact shipping cost for your order during checkout.
- Free Standard Shipping on orders over a certain amount (subject to change; check the website for current promotions).
- Expedited and Express Shipping fees are calculated at checkout based on your location and shipping preference.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment. If you experience any issues with tracking or have questions about your order, please feel free to reach out to our customer service team.
Lost or Damaged Items
While we make every effort to ensure that your order is delivered in perfect condition, occasionally, issues may arise during transit. If your order is lost or damaged, please contact us immediately. We will work with the carrier to resolve the issue and provide you with a solution.
- Damaged Items: If your item arrives damaged, please take photos of the damage and contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund.
- Lost Items: If your order has not arrived within the estimated delivery time, please contact us after 10 business days for assistance. We will help you locate your package and resolve any issues.
Address Accuracy
Please ensure that your shipping address is correct and complete before placing your order. CozyLivingMartShop is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.
Order Modifications and Cancellations
Once an order has been placed and processed, it cannot be modified or canceled. If you need to make changes to your order, please contact our customer service team as soon as possible, and we will do our best to assist you before the order is shipped.
Customer Satisfaction
Our goal is to make your shopping experience as smooth and hassle-free as possible. If you have any questions or concerns about shipping, delivery times, or any other aspect of our service, please don’t hesitate to reach out to our customer support team. We’re here to help!
Thank you for shopping at CozyLivingMartShop! We look forward to delivering your products safely and on time.
