Track your order
Track Your Order - CozyLivingMartShop
At CozyLivingMartShop, we understand how important it is to stay informed about your order's journey. To make sure you’re always in the loop, we offer an easy and convenient way to track your order. Below is everything you need to know about how to track your package.
How to Track Your Order
Once your order has been shipped, we will send you a tracking number via email. This tracking number allows you to monitor the progress of your shipment and get real-time updates on its status.
You can track your order using one of the following methods:
-
Visit the Carrier’s Website:
Use the tracking number provided in your shipment confirmation email and visit the website of the shipping carrier (e.g., UPS, FedEx, DHL, or the local postal service). Enter your tracking number to view your order’s status. -
Check Your Order Status on Our Website:
- Log in to your account on CozyLivingMartShop.
- Go to the Order History section.
- Find the relevant order and click the Track Order button to view its latest status.
What to Expect When Tracking Your Order
Once the carrier has received and processed your order, the tracking page will provide updates on the following:
- Order Dispatched: When your package leaves our warehouse.
- In Transit: When your order is on its way to the destination.
- Out for Delivery: When the package is on its way to be delivered to your address.
- Delivered: When your package has arrived at your shipping address.
Tracking Issues
In rare cases, there may be delays or issues with tracking information. If you cannot find your tracking information or if it shows that your order is delayed, here’s what you can do:
- Wait for a few hours: Sometimes, there may be a short delay in the update of tracking information.
- Check with the carrier: If the tracking info hasn’t been updated for several days, please contact the carrier directly using the tracking number for more details.
- Contact us: If you’re still unable to get information or if you think your package is lost, please contact our customer service team. We’ll be happy to assist you and investigate the issue.
Order Delays
While we strive to ensure that all orders are delivered on time, certain factors such as weather conditions, high shipping volumes, or issues at customs (for international orders) may cause delays. You can track the progress of your order to stay updated, and if delays occur, we will do our best to resolve them as quickly as possible.
Lost or Damaged Orders
If your order has been marked as "Delivered" but you have not received it, or if it has arrived damaged, please reach out to us immediately. We will help you investigate the issue with the carrier and take the necessary steps to resolve the problem.
We hope this makes tracking your order a simple and stress-free experience! Thank you for shopping at CozyLivingMartShop—we look forward to delivering your products on time and in great condition.
